Our main objective is to always achieve the best quality on every order we produce. Our systems include a print information system (MIS) to manage quotations, delivery dates and customer services. Our studio, print room, finishing and despatch are all linked the same computer system giving us live data on your job.
meet and exceed your expectations
We want you to be more than happy with your experience from us from your initial enquiry through to the delivery of your order. We have worked hard to improve areas such as packaging, despatch and delivery. You can contact us at any time for an update on your order.
When your order has been placed you will receive an order acknowledgement confirming the full details of your order including the quantity, print option and any special finish. We will also confirm the delivery address so please check this document carefully when you receive it.
Cancel an order
In most circumstances it is not possible to cancel an order once you have placed it. You may be able to amend the quantity if the order has not been printed or the materials for your order have not been allocated.
If you need to change the delivery details of your order please contact us as soon as possible on 0845 367 9480.
Help us to improve
We welcome your suggestions and comments to improve our service. Following customer feedback we have reduced the minimum order quantities on many of our products, improved the lead times and made changes to our delivery partner.